Cairn
Mark the trail for every customer.
Cairn is a help desk platform: a shared inbox for tickets, a help center, a customer portal and a chat widget, all at your own help-site address.
Cairn is live at cairn.help.
- Returns and exchanges
- Tracking your order
- Sizing guides
Hi! My paddle arrived with a cracked blade. Can you help?
Sorry about that! We’ll send a replacement today. Here’s a prepaid label for the damaged one.
How it works
Cairn in three steps. The screens on this page are samples with invented names, built to show how Cairn works.
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Customers reach out
By email, through the chat widget or in the customer portal. Every request lands in one place.
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Your team answers together
A shared inbox for tickets. AI can draft a reply, and nothing goes out until someone on staff approves it.
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Answers mark the trail
Help center articles answer the next person’s question, and the status page keeps everyone informed.
What it does
One inbox, a help center your customers can search, and your own address.
Inbox and tickets
- A shared inbox for tickets.
- AI assistance with staff approval.
Self-service
- A help center (knowledge base).
- A customer portal.
- A chat widget for your website.
Your own address
- Your own help site at yourname.cairn.help, or on your own domain, like help.yourcompany.com.
- Status page integration.
Who it’s for
Cairn is made by Nunatak in Juneau, Alaska, for organizations wherever they are.
Support teams
A shared inbox and help center without stitching tools together.
Service providers
Agencies, hosts and software teams who support many customers.
Teams that need a status page
Keep customers informed during an incident, where they already look for help.
Where the name comes from
A cairn is a stack of stones that marks the route for the next person.
Southeast Alaska. Photo by Hayden Hoke.
Put Cairn to work
See it with your own events, customers or sites, or ask us anything first.