Privacy Policy

Last updated: November 10, 2026

The short version. We collect the information we need to run our products and to answer you. We do not sell your personal information. This website does not use analytics or advertising trackers. If you have a question or want your information changed or deleted, email support@nunatak.cloud.

Who we are

This policy explains how Nunatak LLC (“Nunatak,” “we,” “us”), an Alaska limited liability company based in Juneau, Alaska, handles personal information. It covers this website (nunatak.cloud) and our products and services, including Rookery, Kittiwake, Gangway, Cairn, Icefield and IceCap, on the web and in our mobile apps (together, the “Services”).

When an organization uses our products to serve you

Many of our products are used by organizations, such as a sports league, a school, an event organizer or a business, to serve their own members and customers. When you use one of our products through an organization, that organization decides what information it collects about you and how it uses it, and we handle that information on the organization’s behalf and under our agreement with it. The organization’s own privacy policy applies to that information, and you should contact the organization first with requests about it. We will help the organization respond.

Information we collect

Information you give us

Account details, such as your name, email address and password, and profile details you choose to add.
Information you or your organization enter into the Services, such as registrations, course work, event tickets, support requests and messages.
Information about children that a parent, guardian or organization adds, as described below.
Messages you send us, such as email to our support address.

Information collected automatically

Technical information that servers record when you use the Services, such as IP address, browser or device type, the pages or features used, dates and times, and error logs. We use it to operate, secure and fix the Services.
Cookies and similar storage that are needed for the Services to work, such as keeping you signed in.

Information from others

From the organizations you belong to, when they add you to one of our products.
From payment processors, which tell us whether a payment succeeded. Payments in our products are handled by third-party payment processors, such as Stripe, under their own terms and privacy policies.

This website

nunatak.cloud does not use analytics, advertising cookies or third-party tracking scripts. Our hosting and network security providers may process technical information, such as IP addresses, and may set strictly necessary cookies to protect the site from abuse.

How we use information

To provide, maintain and improve the Services.
To create and secure accounts, and to prevent fraud and abuse.
To process payments and send receipts, notices and service messages.
To answer questions and provide support.
To comply with the law and enforce our terms.

We do not sell personal information, and we do not use it for targeted advertising.

With your organization. If you use the Services through an organization, it can see the information connected to its use of the Services.
With service providers. We use companies that host, store, deliver and secure our Services, process payments and send email. They may use the information only to provide those services to us.
When you ask us to. For example, when you choose to connect one product to another or to a third-party service.
For legal reasons. When we believe in good faith that the law requires it, or to protect the rights, property or safety of our users, the public or Nunatak.
If the business changes hands. If Nunatak is involved in a merger, sale or similar transaction, information may transfer as part of it, subject to this policy.

Mobile apps

Our apps may ask your permission to use device features such as the camera, notifications or location, and use them only for the feature you are using. You can change these permissions at any time in your device settings. Apps distributed through the Apple App Store or Google Play are also subject to those stores’ terms, and the stores collect information under their own policies.

Children

Some products, such as Kittiwake and Rookery, are used by schools, leagues and families with children. Accounts for children under 13 are meant to be created and managed by a parent, guardian or the child’s organization, and we collect a child’s information only to provide the Services to them. Parents and guardians can review, correct or delete their child’s information, or stop further collection, by contacting the child’s organization or emailing us. If you believe a child’s information was given to us without appropriate consent, contact us and we will delete it.

How long we keep information

We keep information for as long as it is needed to provide the Services, meet our obligations to the organizations we serve, resolve disputes and comply with the law. When it is no longer needed, we delete it or make it anonymous. Copies in backups are removed as those backups expire.

Security

We use administrative, technical and physical safeguards to protect information, including encrypted connections and access limited to the people and systems that need it. No method of transmission or storage is perfectly secure, so we cannot guarantee absolute security. If we learn of a security incident that affects your information, we will notify you or your organization as the law requires.

Your choices and rights

You can ask us to give you a copy of your personal information, correct it, or delete it, and you can close your account. Depending on where you live, you may have additional rights under the law. To make a request, email support@nunatak.cloud. We may need to confirm your identity first, and if we hold the information for an organization, we may refer your request to it. You can opt out of non-essential email by using the unsubscribe link in the message.

Where information is processed

Nunatak is based in the United States. Information may be stored and processed in the United States and in other countries where our service providers operate.

Changes to this policy

We may update this policy as our Services change. We will post the new version here with a new “Last updated” date, and if the changes are significant we will give notice in the Services or by email.

Contact

Nunatak LLC, Juneau, Alaska, United States
Email: support@nunatak.cloud